Digital Inclusion is a term that encompasses a broad sector of key Internet governance issues. Digital Inclusion is about both identifying those with less or no access to the Internet (e.g. underserved communities, marginalized groups, the minorities, people with disabilities or people lacking digital literacy) and it is about activities related to the achievement of an inclusive information society.

Inclusion also means bringing everyone to the discussion table and ensuring everyone’s voice is heard and treated equally in the decision-making processes. Digital inclusion is about having the right access, skills, motivation and trust to confidently go online. Furthermore, fostering digital inclusion contributes to a stronger economy and enhanced economic development through shared wealth, shared employment, and equal opportunity for all.

Illustrative Policy Questions:

-- How can we better utilize primary and secondary schools and tertiary educational facilities to promote and to deliver on digital literacy to their communities and should digital literacy be a fourth pillar of education, alongside reading, writing and maths?

-- What tools could be developed to promote (better) Internet access for women and girls, older people, people living with disabilities, refugees and other disadvantaged groups?

-- How can online discourses become less harmful? Which practices help in creating online spaces that are safe, inclusive, and respectful of the diversity of opinions and backgrounds of those participating?