Inclusion is about ensuring those with limited or no access to the Internet, such as the unserved and underserved communities, as well as those for which the internet is not accessible due to gender, disability, digital literacy, affordability, or for any other reason, are now included and have equal opportunity to be meaningfully connected to the internet.  Inclusion is also about the activities related to the achievement of an inclusive information society, about engaging all stakeholders and ensuring everyone’s voice is heard and treated equally in the decision-making processes and ensuring that everyone has the right access, skills, and motivations to reap the social benefits of going online and participate in the digital economy.

Inclusion is a key contributor towards a stronger economy and enhanced economic development through shared wealth, shared employment, and equal opportunity for all, and is an enabler towards the fulfillment of the UN’s 2030 Agenda for Sustainable Development.

Illustrative Policy Questions:

-- What factors should be considered when seeking to understand and tackle affordability issues, and how might improvements be made?

-- What strategies could be developed to promote (better) Internet access for women and girls, older people, people living with disabilities, refugees and other disadvantaged groups?

-- Within the evolving Digital Economy, how can we get the most contribution from the different actors of the Internet ecosystem?

-- How do we best equip the workforce of the 21st century with the necessary skills to take advantage of the new employment opportunities that will result from digital transformation? 

-- How do we manage the social inclusion within the community affected with technology, as the ICT could bring the change in their social relation?